PagerDuty pricing: plans, add-ons and what it costs at scale

PagerDuty prices per user per month across four tiers: Free ($0), Professional (list $25, $21 on an annual plan), Business ($49, or $41 annual) and a custom Enterprise tier. The published rate is only part of the bill — alert grouping, higher AI-action allowances and larger status pages are separate add-ons on top of the seat price. (If you are comparing PagerDuty against other tools rather than just pricing it out, our PagerDuty alternatives guide covers a wider set of named vendors.)

Prices checked 2026-09-24. Vendors change pricing without notice — verify current figures on pagerduty.com before you budget against anything on this page.

Competitor information last verified September 2026. Sources are linked beside each fact.

How PagerDuty structures pricing

PagerDuty prices in three layers, and budgeting from the seat price alone is the single most common way teams under-estimate the real bill. The base layer is the per-user, per-month seat rate for whichever tier you pick. The second layer is what each tier caps — team count, incident roles, status-page subscribers, AI-action allowances — where going over the cap either requires the next tier up or a separate overage charge. The third layer is genuinely separate add-ons, priced and sold independently of any tier: AIOps for alert grouping, Advance for extra incident-management capability, and status-page overage once you exceed your tier’s subscriber cap. A number quoted as “PagerDuty costs $21 a seat” is only the first of those three layers.

The plans and what each includes

Free and Professional/Business figures (PagerDuty pricing page, checked 2026-09-24); Professional inclusions (PagerDuty pricing page, checked 2026-09-24); Business and Enterprise inclusions (PagerDuty pricing page, checked 2026-09-24); Free plan limits (PagerDuty pricing page, checked 2026-09-24).

Free suits a very small team validating whether an on-call tool is worth paying for at all — five users and a single schedule is not enough structure for anything beyond that. Professional is the tier most growing teams land on, since it is the first to include an external status page, but the 2-team, 2-incident-role cap means a team organised into more than two services or roles on paper will outgrow it quickly. Business removes those specific caps and adds internal status pages, which matters once incident visibility needs to reach people who should not see your public page.

Support and reliability commitments

Standard support on every paid tier is business-hours e-mail; 24×7 phone and chat support require a separate, paid Premium Support tier on top of your plan. (PagerDuty support policy page, checked 2026-09-24) PagerDuty’s standard SLA is 99.9%, measured from the moment a trigger event is received to PagerDuty logging the alert as sent to the delivery service — not to the alert actually reaching your phone — with service credits of 10% of monthly fees per breach, capped at 30%. (PagerDuty standard SLA page, checked 2026-09-24) Both are worth reading in full before you rely on either for an incident-response tool specifically, since the SLA measures a narrower window than “the page arrived.”

AIOps and the other add-ons

Alert grouping of any kind sits behind the AIOps add-on, which starts at $699 a month on an annual plan ($799 billed monthly), is priced per accepted event, and requires at least one existing Professional or Business seat — it is not a plan you can buy on its own. (PagerDuty AIOps pricing page, checked 2026-09-24)

A separate Advance add-on for incident management starts at $415 a month, and status-page overage beyond your plan’s subscriber cap starts at $89 per 1,000 subscribers a month. (PagerDuty pricing page, checked 2026-09-24)

How the per-seat cost scales: 10 and 25 seats

The formula is simple — seats × per-user rate, before any add-on — but it is easy to under-budget because the “annual plan” and “billed monthly” rates are different numbers. Using the published Professional and Business rates above:

Seat cost only — none of the add-ons above are included in these totals, and none of this accounts for Enterprise, whose price PagerDuty does not publish. If you are planning ahead for headcount growth, the same formula scales linearly: a team going from 10 to 25 seats on Business, annual plan, moves from $410 to $1,025 a month on seats alone — a useful number to have in hand before a budget conversation, and one that only gets larger once AIOps or Advance are added on top.

These numbers are also worth revisiting on a schedule, not just when you first sign the contract. A team that starts at 10 seats and grows to 25 over a year is not just paying more — it may also be crossing the point where Business’s higher subscriber caps and internal status pages stop being optional, which changes the real per-seat comparison again.

Example. A 40-person team on Business, annual plan, that also buys AIOps for alert grouping: 40 × $41 = $1,640 a month in seats, plus the AIOps floor of $699 a month (PagerDuty AIOps pricing page, checked 2026-09-24) — $2,339 a month before any per-event AIOps usage above that floor, Advance, or status-page overage. The seat line is the predictable part of that bill; AIOps is priced per accepted event, so the real total depends on alert volume, and is worth asking PagerDuty for a quote against your own event count rather than budgeting the floor alone.

What to check before you buy

• Status page subscriber caps. 250 on Professional, 500 on Business, and internal pages only from Business up — overage bills separately past the cap, so a popular public status page can add cost you did not budget for.
• Which add-ons you actually need. Alert grouping, higher AI-action allowances and Advance all sit outside the base seat price — price these out explicitly rather than assuming they come with a higher tier, since none of them do.
• Annual versus monthly commitment. The lower per-seat rate requires an annual plan; the monthly-billed rate is noticeably higher per seat, which matters if you are still validating fit and don’t want to commit to a year up front.
• Support tier and SLA scope. Standard support is business-hours e-mail only, and the standard SLA measures PagerDuty logging a page as sent, not delivery to a phone — read both before treating either as a guarantee about incident response time.
• Whether Enterprise is actually the tier you need. Enterprise unlocks premium status pages, the largest AI Action allowance, the Stakeholder License and Live Call Routing — ask for a quote only once you know which of those your team actually uses, since a custom price with no published anchor is hard to sanity-check otherwise.

A short comparison with CallHeim

Starter $9, Pro $15 and Business $29 per user per month. Enterprise is negotiated. Paid plans are activated directly by the CallHeim team. 14-day trial with up to 5 seats and no card required. Adding a user beyond a plan’s seat limit is refused (Trial 5, Starter 10, Pro 50, Business 200); existing users and paging are not affected.

PagerDuty and CallHeim bundle different capabilities at different tiers, so weigh each vendor’s inclusions against your own requirements rather than the headline seat price alone. See the full CallHeim vs PagerDuty comparison and CallHeim’s pricing page for the complete picture. If you have already decided to move, CallHeim’s PagerDuty migration guide covers the checklist, a parallel run, and which parts of an escalation policy or schedule need a second look after import.

Price is rarely the only reason a team moves off PagerDuty, but it is often the reason the conversation starts. A team paying for AIOps mainly to get rule-based alert grouping is paying an add-on price for a capability CallHeim publishes as part of every plan’s base seat price — evaluate CallHeim on what it offers today rather than assuming every PagerDuty capability carries over.

Put together, the honest way to price PagerDuty for your team is: pick a tier based on what you actually need (not just the seat rate), multiply by your real headcount, and then add whichever of AIOps, Advance or status-page overage your team will genuinely use — rather than comparing a bare Professional seat price against a competitor’s all-in number and assuming they are the same kind of figure.

Key takeaways

• PagerDuty’s four tiers are Free ($0), Professional ($21 annual / $25 monthly), Business ($41 annual / $49 monthly) and custom Enterprise.
• Professional adds an external status page; larger status pages, more AI Actions and the Stakeholder License step up at Business and Enterprise.
• Alert grouping of any kind requires the separate AIOps add-on, from $699/mo on an annual plan, priced per accepted event.
• At 25 seats, Business alone runs $1,025–$1,225 a month before any add-on — use seats × rate to budget your own team size.
• Standard support is business-hours e-mail only, and the standard 99.9% SLA measures PagerDuty logging a page as sent, not the page reaching a phone.
• CallHeim lists Starter $9, Pro $15 and Business $29 per user per month; paid plans are activated directly by the CallHeim team.