Contact
Talk with the CallHeim team.
The CallHeim team answers through Help Center in the app, and Help Center is open from the first day of the free trial. Here is the route for each reason to get in touch.
You already use CallHeim
Open Help Center from the app, choose a category and a priority from Low to Urgent, and describe what you need. Replies arrive by e-mail, and you answer in Help Center.
You are evaluating CallHeim
Start the free trial: it needs no card and covers up to 5 seats. Then open Help Center from the app with your questions about pricing, Enterprise terms, a migration or a security review. The CallHeim team answers there.
You found a security issue
Report it privately through Help Center: set the priority to Urgent, put “Security” in the subject, and include the steps to reproduce, the affected URL and the impact. If you do not have an account, start a free trial to open the request. Do not test against data that belongs to other organizations.
CallHeim sends page e-mails and notices from notify.callheim.com. Replies to those e-mails are not read, so use Help Center for anything that needs an answer.
Before you write
The answer may already be here.
Pricing and buying
Plans, seats and how a paid plan is invoiced and activated.
A migration
Moving from PagerDuty or Opsgenie: the dry run, the parallel run and what to check after an import.
A security review
Data location, isolation, encryption, the audit log, backups and the services that receive data.
Getting started
The six steps from a new organization to a delivered test page.
Start the trial, then ask us anything.
Start a 14-day trial, connect one alert source and send yourself a test page.