Solutions
On-call and incident response for SRE, IT and security teams.
The platform is the same underneath. What differs is which sources you connect, how escalation is shaped for your team, and which limit matters to you first.
SRE, platform and DevOps
I run production
Your monitoring already knows something is wrong. The job is making sure the right person does, with escalation that keeps going and a record of what happened.
metrics · 24apm · 7logs · 10errors · 7IT operations and ITSM
I run IT operations
Some of your alerts arrive as e-mail from systems nobody will ever add a webhook to. Others come from a service desk. On-call and escalation need to speak both.
incident · 18email · 3uptime · 15Security operations
I run detection & response
Security is the largest source category here — and a detection finding is the last thing that should be sent to somebody else’s model to be scored.
security · 25cloud · 9
What stays the same
One escalation engine, one incident record, whichever page you start from.
Alert ingest, noise handling, escalation policies, the incident timeline and analytics are the same product for every team. The pages that follow go into what changes for each one.
Noise handling
Published dedup, flap and grouping thresholds — the same pipeline behind every source.
Escalation
A state machine with per-tier timeouts and a mandatory fallback, whoever is on call.
The incident record
A timeline with no edit or delete, and MTTA/MTTR computed from its own timestamps.
Put a rule you can read between your alerts and your on-call.
CallHeim helps teams stay in control when critical systems are not. Explore the platform, connect one source, and send yourself a page.
Early access · every workspace starts with a 14-day trial for up to 5 seats, no card required