Opsgenie alternatives: PagerDuty, Jira Service Management and CallHeim compared

Atlassian stopped selling Opsgenie to new customers on 4 June 2025 and shuts it down entirely on 5 April 2027, so “Opsgenie alternatives” is not a hypothetical search for most teams who land here — it is a deadline with your name on it. This guide is the one page we point people to instead of a dozen thin ones: what to evaluate, a neutral look at the named options, a closer read on PagerDuty and Jira Service Management specifically, and where CallHeim fits as an Opsgenie replacement.

Competitor information last verified September 2026. Sources are linked beside each fact.

The Opsgenie shutdown, dated

Opsgenie ended new sales on 4 June 2025 (announced 4 March 2025): no new purchases, sign-ups or plan changes. (Atlassian Opsgenie licensing page, checked 2026-09-24)

Opsgenie end of support is 5 April 2027: access is shut off then, and data not migrated by that date is deleted. (Atlassian Opsgenie licensing page, checked 2026-09-24)

Existing customers can still renew (term ending before 5 April 2027) and add seats until that date; new customers cannot buy Opsgenie at all. (Atlassian Opsgenie licensing page, checked 2026-09-24)

None of that means you have to act today. It means the decision has a real deadline attached, which is more than most software replacement projects get. Read the full dated timeline, including a planning-backward checklist, in our Opsgenie end-of-support guide.

How to evaluate an Opsgenie alternative

Whichever platform you are looking at, the same questions separate a real evaluation from a feature-list skim. Score your current Opsgenie usage against this list first, so you know which rows actually matter to your team rather than which ones read well on a vendor’s homepage:

• Whether you can read exactly why an alert paged someone, or why a repeat was grouped instead
• How escalation policies are built: how many tiers, per-tier timeouts, and a fallback when nobody acknowledges
• How an incident moves from triggered to acknowledged to resolved, and what its timeline records
• The list price against your real seat count, and what is bundled versus sold as an add-on
• How each of your alert sources connects: a documented payload mapping and setup guide, or a generic webhook you map yourself
• How much of your current configuration a migration carries over, and whether you can run both tools in parallel during the move
• Whether configuration changes are recorded with before-and-after values in an append-only audit log
• Whether acknowledgement and resolution times, alert volume by source and schedule coverage gaps are visible at a glance

Two of those deserve special weight for an Opsgenie move specifically. Migration effort matters more than usual, because an Opsgenie configuration is not just data — it is the accumulated shape of how your team actually responds to incidents, and rebuilding it from scratch under deadline pressure is a worse position than starting early. And escalation matters more than a feature-page checkbox suggests: your escalation rules are what actually wake people up, so check that every tier, timeout and fallback carries over, and that you can read why each page went where it did.

The options, neutrally

Atlassian’s own migration tooling points Opsgenie customers at Jira Service Management. That is a reasonable default if your team already lives inside the Atlassian suite, and it is not the only option. Here is the shape of the market, checked against each vendor’s own published page:

CallHeim is deliberately left off this table: Paid plans are activated directly by the CallHeim team. It is covered on its own terms below. For the wider field of dedicated on-call and incident-response platforms beyond this list, see our PagerDuty alternatives guide, which uses the same evaluation criteria against a broader set of named vendors.

Opsgenie vs PagerDuty

PagerDuty is the alternative most Opsgenie refugees compare against first, since both are long-standing, dedicated on-call products rather than a broader suite. Per-seat pricing: Free $0; Professional $25/mo, or $21/mo on an annual plan; Business $49/mo, or $41/mo on an annual plan; Enterprise custom. (PagerDuty pricing page, checked 2026-09-24) Professional includes an external status page (up to 250 subscribers) and 1,000 one-time AI Actions, limited to 2 teams and 2 incident roles. (PagerDuty pricing page, checked 2026-09-24)

The add-on structure is the detail worth reading closely before you commit. Four documented alert-grouping methods (Intelligent, Alert Content, Intelligent+Content, Time-only), three of them rule-based and configurable; grouping of any kind requires the AIOps add-on. (PagerDuty alert grouping documentation, checked 2026-09-24) A team that wants alert grouping without a separate priced add-on, or wants to read plainly why two alerts were grouped, often keeps looking past PagerDuty for exactly this reason.

Opsgenie vs Jira Service Management

If your team already runs on the Atlassian suite, Jira Service Management is worth evaluating first purely on integration cost — it is where Atlassian itself is sending you. Atlassian’s licensing and migration pages name Jira Service Management as the successor; the Opsgenie pricing page still (as checked) says "Jira Service Management or Compass". (Atlassian Opsgenie licensing page, checked 2026-09-24)

The migration path is genuinely built for this specific move, not a generic import tool retrofitted for Opsgenie customers: Atlassian’s migration route is an automated tool (Settings > Plan your move) with no downtime, 120 days of parallel access and a 14-day migration trial; alerting and on-call ship in every JSM plan, and AI grouping and automation are Premium and Enterprise only. (Atlassian Opsgenie migration page, checked 2026-09-24) That parallel-access window is the single biggest practical advantage JSM has over most third-party alternatives — it removes the “big bang cutover” risk that a manual migration to any other platform carries.

It is not a lossless move. Items that do not carry over unchanged to JSM: Incident Command Center, Edge Encryption, MSP sub-accounts, Heartbeats V1 and Policies V1; Opsgenie groups become JSM teams. (Atlassian Opsgenie deprecations documentation, checked 2026-09-24) And JSM’s own per-agent list price was not something we could independently confirm from a live page at the time of writing — get a current quote from Atlassian directly before you budget against it, rather than trusting a cached figure from anywhere online, including here.

Opsgenie vs CallHeim

CallHeim is a newer, more direct alternative to the mature incumbents above: explainable, rule-based alert handling and flat per-seat pricing.

CallHeim’s alert handling is rule-based and deterministic: given the same alert, settings and state it makes the same decision, and no AI model reads your alert data today.

The thresholds behind the noise handling are published: a 300-second dedup window, a flap threshold of 4 state changes in 600 seconds, and title-similarity grouping at a default of 0.6.

On escalation: Escalation runs on an AWS Step Functions state machine: an unanswered tier times out and advances to the next tier or the fallback. Escalation policies have up to 8 tiers, per-tier timeouts from 1 to 240 minutes, and a mandatory fallback target. Schedules carry the same explainability — see the escalation policy guide and the on-call rotation guide for how tiers, timeouts and rotations work in practice.

On pricing: Starter $9, Pro $15 and Business $29 per user per month. Enterprise is negotiated. Paid plans are activated directly by the CallHeim team. 14-day trial with up to 5 seats and no card required. Adding a user beyond a plan’s seat limit is refused (Trial 5, Starter 10, Pro 50, Business 200); existing users and paging are not affected. At the Pro tier ($15/user/month) that is a flat rate with no separate add-on for the noise-handling or analytics PagerDuty prices apart. Full detail is on the pricing page.

On moving your Opsgenie configuration across: Import tooling (early access) reads your PagerDuty or Opsgenie configuration (US-region accounts); an optional dry run lets you review the result before anything is written to your workspace. Run in parallel during a move: CallHeim receives PagerDuty Events API v1 and v2 bodies, Opsgenie outgoing webhooks, and alerts forwarded from Splunk On-Call, Squadcast, Zenduty and Grafana OnCall. Every sender needs a CallHeim integration URL and key; existing PagerDuty routing keys are not reused. The full, step-by-step version of that move is in our Opsgenie migration checklist, and the same shutdown facts cited above are laid out with a planning timeline in the end-of-support guide. The row-by-row comparison with dated facts on both sides is on CallHeim vs Opsgenie.

Whether CallHeim fits depends on your team’s specific requirements. See how the platform works and what each plan includes before you commit to a trial.

Key takeaways

• Opsgenie stopped taking new customers on 4 June 2025 and shuts down entirely on 5 April 2027, when unmigrated data is deleted.
• Evaluate any alternative on the same criteria: alert handling and explainability, escalation, incident workflow, integrations, migration effort, pricing, auditability and operational visibility — migration effort and escalation carry-over matter more than usual for an Opsgenie move specifically.
• Jira Service Management is Atlassian’s own named successor, with the smoothest built-in migration tool and a 120-day parallel-access window — but it is not the only option.
• PagerDuty is the direct market-leading alternative; its alert grouping and several other capabilities sit behind a separately priced add-on.
• CallHeim offers explainable, rule-based alert handling and flat per-seat pricing — evaluate it against the criteria above and your team’s specific requirements.