Metrics & monitoring
Send Paessler PRTG alerts to on-call with CallHeim.
Notification HTTP action (Down/Warning). CallHeim maps the payload, collapses repeats within five minutes, and pages whoever is on call for the service it belongs to.
You build the connection
Paessler PRTG has no native outbound webhook for this. It requires a forwarder, script or template that you set up; CallHeim provides the ingest URL and understands the payload shape once it arrives.
Setting it up
Add an "Execute HTTP Action" notification templating sensor/device/status placeholders.
Create an Integration in CallHeim and choose Paessler PRTG from the Catalog. You get an ingest URL for that integration — paste it into Paessler PRTG’s webhook configuration. The snippet beside this is the shape it expects, with {{WEBHOOK_URL}} replaced by your real URL.
If you enable request signing on this integration, CallHeim requires a valid HMAC-SHA256 signature in the X-ItOnCall-Signature or X-Hub-Signature-256 header on every request to it. Without a signing secret, the ingest URL itself is the credential.
CallHeim includes a payload mapping for Paessler PRTG’s webhook format, built and tested against sample payloads.
# PRTG → Setup → Notification Templates → Execute HTTP Action
# URL: {{WEBHOOK_URL}} Body includes %sensor %device %status %message.After it arrives
What CallHeim does with Paessler PRTG alerts.
Threshold alerts flap at the boundary. Where a source sends a recovery event CallHeim recognises, a series that changes state four times inside ten minutes is grouped instead of re-paging, and the underlying incident stays open and visible.
CallHeim maps Paessler PRTG’s own severity to a P1–P5 level and shows a separate, explainable severity suggestion — a published keyword ruleset plus your own resolved-incident history — that a person can apply. How severity is suggested →
Each alert source is bound to a service, and the service’s escalation policy (or its team’s) sets who is paged. Alerting and escalation →
CallHeim closes an incident on a recovery event only for sources whose recovery payload it recognises (or that you map). For the others, a person resolves the incident.
The thresholds it passes through
- Dedup window
- 300s
- Flap threshold
- 4 transitions / 600s
- Title correlation
- similarity ≥ 0.6, same source and service
- Group window default
- 600s
All defaults are published. You can turn title correlation off or change its threshold, and set the window on your own noise rules; the dedup window and the flap settings are fixed. How alerts are processed →
Point Paessler PRTG at CallHeim and see what it does with your alerts.
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