Logging
Send Mezmo (LogDNA) alerts to on-call with CallHeim.
Log view/alert webhook (level → severity). CallHeim maps the payload, collapses repeats within five minutes, and pages whoever is on call for the service it belongs to.
Batched deliveries
Each delivery becomes one alert, from its first event. If Mezmo (LogDNA) batches several events into one delivery, only the first is turned into an alert.
Setting it up
Add a Webhook alert on a view and POST matches to the URL.
Create an Integration in CallHeim and choose Mezmo (LogDNA) from the Catalog. You get an ingest URL for that integration — paste it into Mezmo (LogDNA)’s webhook configuration. The snippet beside this is the shape it expects, with {{WEBHOOK_URL}} replaced by your real URL.
If you enable request signing on this integration, CallHeim requires a valid HMAC-SHA256 signature in the X-ItOnCall-Signature or X-Hub-Signature-256 header on every request to it. Without a signing secret, the ingest URL itself is the credential.
CallHeim includes a payload mapping for Mezmo (LogDNA)’s webhook format, built and tested against sample payloads.
# Mezmo → View → Alerts → Webhook → Add
# URL: {{WEBHOOK_URL}} Posts matched lines + level.After it arrives
What CallHeim does with Mezmo (LogDNA) alerts.
Log-derived alerts carry long, near-identical titles. Repeats collapse inside a five-minute window, and alerts with closely similar titles from the same source can be grouped onto one open, unacknowledged incident within ten minutes — word overlap (a similarity of at least 0.6), not semantic matching.
CallHeim maps Mezmo (LogDNA)’s own severity to a P1–P5 level and shows a separate, explainable severity suggestion — a published keyword ruleset plus your own resolved-incident history — that a person can apply. How severity is suggested →
Each alert source is bound to a service, and the service’s escalation policy (or its team’s) sets who is paged. Alerting and escalation →
CallHeim closes an incident on a recovery event only for sources whose recovery payload it recognises (or that you map). For the others, a person resolves the incident.
The thresholds it passes through
- Dedup window
- 300s
- Flap threshold
- 4 transitions / 600s
- Title correlation
- similarity ≥ 0.6, same source and service
- Group window default
- 600s
All defaults are published. You can turn title correlation off or change its threshold, and set the window on your own noise rules; the dedup window and the flap settings are fixed. How alerts are processed →
Point Mezmo (LogDNA) at CallHeim and see what it does with your alerts.
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