Send IBM Instana alerts to on-call with CallHeim.

Trace and service alerts often arrive in bursts when one dependency degrades. Repeats of the same alert collapse onto one incident inside a five-minute window, and alerts from the same source whose titles share most of their words are grouped onto a still-unacknowledged incident within ten minutes — word overlap, not root-cause analysis.

CallHeim maps IBM Instana’s own severity to a P1–P5 level and shows a separate, explainable severity suggestion — a published keyword ruleset plus your own resolved-incident history — that a person can apply. How severity is suggested →

Each alert source is bound to a service, and the service’s escalation policy (or its team’s) sets who is paged. Alerting and escalation →

CallHeim closes an incident on a recovery event only for sources whose recovery payload it recognises (or that you map). For the others, a person resolves the incident.