Incident & ITSM
Send Better Stack alerts to on-call with CallHeim.
Better Stack Uptime incident webhook. CallHeim maps the payload, collapses repeats within five minutes, and pages whoever is on call for the service it belongs to.
Vendor status
Formerly Better Uptime.
Setting it up
Create an Integration in CallHeim and choose Better Stack from the Catalog. You get an ingest URL for that integration — paste it into Better Stack’s webhook configuration. The snippet beside this is the shape it expects, with {{WEBHOOK_URL}} replaced by your real URL.
If you enable request signing on this integration, CallHeim requires a valid HMAC-SHA256 signature in the X-ItOnCall-Signature or X-Hub-Signature-256 header on every request to it. Without a signing secret, the ingest URL itself is the credential.
CallHeim includes a payload mapping for Better Stack’s webhook format, built and tested against sample payloads.
# Better Stack → Integrations → Webhook → Add
# URL: {{WEBHOOK_URL}}
# Attach it to your monitors / on-call escalation.After it arrives
What CallHeim does with Better Stack alerts.
Incidents raised in another system can open an incident here for paging and escalation. Repeats carrying that system’s own correlation identifier collapse onto one incident while they keep arriving within five minutes. CallHeim does not sync status back to the source system, so a later change there is not reflected here automatically.
CallHeim maps Better Stack’s own severity to a P1–P5 level and shows a separate, explainable severity suggestion — a published keyword ruleset plus your own resolved-incident history — that a person can apply. How severity is suggested →
Each alert source is bound to a service, and the service’s escalation policy (or its team’s) sets who is paged. Alerting and escalation →
CallHeim closes an incident on a recovery event only for sources whose recovery payload it recognises (or that you map). For the others, a person resolves the incident.
The thresholds it passes through
- Dedup window
- 300s
- Flap threshold
- 4 transitions / 600s
- Title correlation
- similarity ≥ 0.6, same source and service
- Group window default
- 600s
All defaults are published. You can turn title correlation off or change its threshold, and set the window on your own noise rules; the dedup window and the flap settings are fixed. How alerts are processed →
Point Better Stack at CallHeim and see what it does with your alerts.
Explore the platform, connect one source, and send yourself a test page by e-mail (early access).
Early access · every workspace starts with a 14-day trial for up to 5 seats, no card required